eMITS Careers

Rothe is seeking a Customer Service Specialist II to provide Customer Service and Engagement services for the Office of the Chief Information Officer at Stennis Space Center (SSC). The work will be in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. The Customer Service Specialist II will triage requests from users via phone, email, Teams and other messaging tools; support customer engagement and outreach events; review IT service requests and track orders to completion; provide technical support to the SSC OCIO Customer and Business Relationship Managers; deliver training on Common Use Software and Hardware; provide IT Configuration Management; provide meeting scheduling and operational support for the Collaboration Space and the Technology Infusion Lab; and support Agency Software Management, IT Asset Management, NASA's Agency Commercial IT Request System, and Enterprise Software Procurement. This is a hybrid position at SSC: onsite 100% for the first few months for training and team building, then mostly onsite as required by the team's schedule.

Rothe is seeking a Business Analyst II - Accounts Payable Lead to provide accounting expertise for the Business Management Office near NASA Johnson Space Center in Houston, Texas. The work will be in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. Manage high-volume and complex purchase orders, corporate credit card reconciliations, and vendor invoices in a Cost-Plus federal contract environment; validate invoices, purchase orders, credit card statements and payables information with buyers, the Corporate office, and Business Manager/Financial Analysts, and process vendor payment requests in Deltek Costpoint; perform month-end, quarter-end, and year-end closing activities, including journal entries and account and credit card reconciliations; maintain the Accounts Payable inbox and electronic files; ensure accounting practices meet FAR, CAS, GAAP, and internal control standards and support DCAA/DCMA and customer audits; develop and enforce internal controls; compile reporting on purchase orders, invoices, and contract metrics; and serve as backup for travel support and expense report processing. This is a hybrid position with 3 days per week in the office near NASA Johnson Space Center in Houston, TX. No travel is required.

Rothe is seeking a Project Manager III to provide remote project management for the Information Management Division (IMD) in NASA's Office of the Chief Information Officer (OCIO). The work will be in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. Provide IT Service Management (ITSM) project management for the migration from legacy tools to enterprise solutions such as ServiceNow and the decommissioning of the legacy tools; lead the migration and decommissioning lifecycle and track its schedules, timelines, and milestones; map existing workflows such as Incident, Problem, Change, and Configuration Management to the new platform and help re-engineer core processes; oversee the transfer of historical data, configuration items, and knowledge articles and the related API integrations; coordinate cross-functional teams, user acceptance testing, change communication, user adoption, and training; build the dependency inventory for the legacy tools; and manage the clearance of open tickets and requests before shutdown. This position is remote within the continental United States. Occasional travel is required, including to the nearest NASA center for badging. A reliable internet connection and the ability to VPN into the NASA network are required.

Rothe is seeking a Project Manager I to provide remote project management for the Information Management Division (IMD) in NASA's Office of the Chief Information Officer (OCIO). The work will be in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. Provide IT Service Management (ITSM) project management support for the ITSM Tool Transition Project, including the planning, coordinating, executing, and monitoring needed to deliver the ITSM capability; help develop and maintain the project schedule and roadmap; track milestones, deliverables, and action items and alert the ITSM Project Manager to schedule variances or blockers; maintain the Risk, Action, Issue, and Dependency trackers; coordinate, schedule, and facilitate project meetings; develop slide decks, presentations, and project documentation for stakeholder and governance board reviews; keep project artifacts organized in the designated repositories; capture, refine, and manage ITSM requirements and user stories; map and document ITSM processes such as Incident, Problem, and Change Management; and support analysis of process gaps, integration impacts, and operational readiness for releases and migrations. This position is remote within the continental United States. Occasional travel is required, including to the nearest NASA center for badging. A reliable internet connection and the ability to VPN into the NASA network are required.

Rothe is seeking an IT Multimedia Communications Specialist to provide remote strategic communications, create marketing campaigns, and maintain social media for the Chief Data Office at NASA. The work will be in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. Establish and maintain communications plans using SharePoint, videos, newsletters, and official notices; provide communications support that advances awareness, adoption, and understanding of NASA's data and artificial intelligence (AI) initiatives; author employee-facing messages, FAQs, memoranda, announcements, talking points, and executive presentations; develop and write success stories on data and AI usage across the agency; turn complex technical information into clear, concise content for non-technical audiences; provide technical editing using NASA documentation standards and AP style; develop executive level reports and respond to inquiries about them; manage, edit, and proof content for multimedia platforms; support CDAIO speaking engagements with scheduling, content preparation, and follow-up materials; and serve as point of contact for external media relations, social media, internal stakeholders, and civic, service, and educational organizations. This position is remote. Occasional travel is required, including to the nearest NASA center for badging. A reliable internet connection and the ability to VPN into the NASA network are required.

Rothe is seeking a Cybersecurity Engineer I to support IT security and compliance for the information systems maintained by the eMITS contract at Marshall Space Flight Center in Alabama. The work will be in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. Develop a detailed understanding of the function and operation of the information systems maintained by the eMITS contract; apply expertise in IT and knowledge of IT management requirements to keep the organization responsive to all IT reporting and IT security implementation requirements; generate and provide input to IT security plans, testing procedures and results, standard operating procedures, contingency and disaster recovery plans, memoranda of understanding with interfacing systems, risk assessments, backup procedures, A&A documents, and verification reviews and site inspections; and assist the organization with monitoring security controls for IT systems, assuring a continuous state of compliance with all IT security regulations and requirements. This position is on-site at Marshall Space Flight Center and remote work is not available.

COMPENSATION: Up to $145k Rothe is seeking a Multimedia Systems Architect III to engineer, install, configure, test, and document Microsoft Teams Rooms (MTR) certified equipment in NASA collaboration spaces for Workplace & Collaboration Services (WCS), at Marshall Space Flight Center in Huntsville, Alabama. The work will be in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. Lead a contractor design team and oversee the design, development, and testing of MTR certified, appliance-based room systems; manage multiple projects and provide daily and weekly reporting; provide technical analysis for new hardware, upgrades, risk assessments, and implementation plans; take part in NASA standards maintenance and hardware evaluation; review custom and non-standard room approaches to keep them simple and usable; plan for obsolescence, lifecycle tracking, and 5-7 year upgrade roadmaps; draft engineering plans, workflows, and cost estimates; lead engineering meetings with product owners, customers, and stakeholders; and maintain current MTR certifications. This position is hybrid, starting onsite, with a minimum of three days per week in the office. Occasional travel of 3-4 trips per year to other NASA centers is required.

ARES eMITS is seeking a Multimedia Systems Engineer to support the Workplace & Collaboration Services (WCS) in delivering innovative, consistent, and secure collaboration solutions. This role is responsible for engineering, installing, configuring, testing, and documenting Microsoft Teams Rooms (MTR)-certified equipment in NASA-managed collaboration spaces. The candidate must demonstrate hands-on expertise, technical judgment, and strong leadership skills to ensure spaces are designed and operated in alignment with NASA standards and mission requirements. eMITS is NASA’s enterprise-level service for delivering multimedia, IT communication platforms, and digital content supporting the Agency’s mission. From capturing rocket launches to delivering enterprise IT solutions and digital outreach, eMITS integrates mission-critical communications across NASA OCIO and OCOMM. This position offers a unique opportunity to directly support NASA’s mission to inspire discovery and share NASA’s story with the world.

Rothe is seeking a Supervisor III to provide leadership and management within the IT and Information Management Services group, working remotely. The work will be in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract. Serve as the Supervisor for the OCIO IT Services Team, overseeing approximately 25 personnel and 10 work packages supporting NASA customers from all NASA Centers; create proposals and estimates for work based on customer needs, as outlined in Statements of Work (SOW); develop monthly financial performance reports and effectively communicate results to NASA customers and eMITS management; and recruit, supervise, and develop talented individuals to execute assigned work packages. This position is fully remote. Occasional travel is required. The employee bears travel costs to the nearest NASA Center for badging and the issuance of NASA IT equipment, and must have a reliable internet connection and be able to VPN into the NASA network to conduct work.

If you are an incumbent on any of the following contracts that will be joining the new Enterprise Multimedia and Integrated Technical Services (eMITS) Contract, please submit your resume here. PACE V SRACES ACITS4 Any other contract rolling into eMITS The ROAR Team will be in touch soon.

If you are a current or former eMITS employee who would like to submit an updated resume for future opportunities, please submit your information here.