Rothe is seeking a Business Analyst for the Collaboration and Productivity Services Office, within Workplace Collaboration Services in NASA’s Office of the Chief Information Officer, working remotely in support of NASA Headquarters. The work will be in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract.

Provide end-to-end lifecycle support for ADS service-level agreement processes, including creation, maintenance, and improvement of standardized MOU, SLA, and OLA templates; maintain all agreements within the government-approved digital repository and identify automation opportunities that reduce manual effort; develop and deploy automated workflows that streamline agreement activities from intake through renewal using approved automation platforms; translate SLA business requirements and process gaps into functional automated solutions with correct business logic, approval routing, system integration, data integrity, and compliance with NASA security and records management policies; deliver real-time visibility into agreement performance through automated dashboards and reporting tools; use performance data to identify trends and recommend additional automation or process improvements; and resolve and track agreement-related inquiries, compliance issues, and technical requests in a government-approved ticket management system from intake through resolution. This position is remote and travel is required. The employee bears travel costs to the nearest NASA Center for badging and the issuance of NASA IT equipment, and must have a reliable internet connection and be able to VPN into the NASA network to conduct work.